Responsible Gambling at Cleobetra Casino
At Cleobetra Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience responsibly.
Our Commitment to Responsible Gambling
Cleobetra Casino operates in accordance with Australian gambling regulations and is dedicated to promoting responsible gaming practices. We actively support the National Consumer Protection Framework (NCPF) and comply with all applicable laws governing online gambling in Australia as of June 2026.
We provide a range of tools and resources to help our players manage their gambling activity. If you ever feel that gambling is becoming a problem for you or someone you know, we encourage you to use the tools available on this page or reach out to one of the support services listed below.
Know the Signs of Problem Gambling
Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:
- Spend more money on gambling than you can afford to lose
- Borrow money or sell possessions to fund gambling
- Feel anxious, irritable, or restless when not gambling
- Chase losses by continuing to gamble after losing
- Neglect work, family, or personal responsibilities due to gambling
- Lie to friends or family about how much time or money you spend gambling
- Use gambling as a way to cope with stress, depression, or other emotional issues
- Feel unable to stop gambling even when you want to
If any of these signs apply to you, please seek help immediately. You are not alone, and support is available.
Responsible Gambling Tools at Cleobetra Casino
We provide a comprehensive set of tools to help you manage your gambling activity. All tools are available directly through your account settings or by contacting our support team.
Deposit Limits
You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it comes into force.
Loss Limits
Set a maximum amount you are willing to lose over a defined period. This helps you stay within your budget and prevents chasing losses.
Session Time Limits
You can set a maximum session duration to control how long you play in a single sitting. Once your session limit is reached, you will be automatically logged out.
Reality Checks
Enable regular on-screen reminders that show how long you have been playing and how much you have spent. These pop-up notifications help you stay aware of your activity in real time.
Cool-Off Period
If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in to your account or place any bets.
Self-Exclusion
If you need a longer break, you can self-exclude from Cleobetra Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to create a new account. To activate self-exclusion, please contact our support team at [email protected].
Account History
You can review your full transaction and gaming history at any time through your account dashboard. Keeping track of your activity is an important part of responsible gambling.
National Self-Exclusion — BetStop
Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed online wagering services in Australia in one step. Registration is free and can be completed online.
Visit www.betstop.gov.au or call 1800 238 786 (free call, available 24/7) to register.
Once registered with BetStop, Cleobetra Casino is legally required to close your account and prevent you from opening a new one.
Protecting Minors
Cleobetra Casino strictly prohibits gambling by anyone under the age of 18. We conduct age verification checks on all accounts and reserve the right to request additional identity documents at any time.
If you share a device with minors, we strongly recommend using parental control software to prevent underage access to gambling websites. The following tools can help:
Support and Help Services in Australia
If you or someone you know needs help with problem gambling, the following free and confidential services are available in Australia:
Gambling Help Online
Free 24/7 online counselling and support for Australians affected by gambling.
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call, 24 hours a day, 7 days a week)
Lifeline Australia
Crisis support and suicide prevention services.
Website: www.lifeline.org.au
Phone: 13 11 14 (24/7)
Beyond Blue
Mental health support for anxiety, depression, and related issues that may be connected to problem gambling.
Website: www.beyondblue.org.au
Phone: 1300 22 4636 (24/7)
MensLine Australia
Telephone and online support for men with emotional health and relationship concerns.
Website: www.mensline.org.au
Phone: 1300 78 99 78 (24/7)
Financial Counselling Australia
Free financial counselling for people experiencing financial hardship related to gambling.
Website: www.financialcounsellingaustralia.org.au
Phone: 1800 007 007 (Monday to Friday, 9:30am – 4:30pm AEST)
Responsible Gambling Tips
We encourage all our players to follow these simple guidelines to keep gambling fun and safe:
- Only gamble with money you can afford to lose
- Set a budget before you start and stick to it
- Never chase your losses
- Take regular breaks and do not gamble for extended periods
- Do not gamble when you are stressed, upset, or under the influence of alcohol or drugs
- Balance gambling with other leisure activities
- Treat gambling as entertainment, not as a source of income
- Keep track of the time and money you spend gambling
Contact Our Responsible Gambling Team
If you need assistance activating any of the responsible gambling tools listed on this page, or if you have concerns about your gambling behaviour, our dedicated support team is available to help you.
Email: [email protected]
Live Chat: Available 24/7 via the chat icon on our website
Response time: We aim to respond to all responsible gambling enquiries within 24 hours.
All responsible gambling requests are treated with the highest level of confidentiality and are handled by trained staff members.
Our Regulatory Obligations
Cleobetra Casino operates under applicable licensing and regulatory requirements. We are committed to full compliance with the Interactive Gambling Act 2001 (Cth) and all updates and amendments in force as of June 2026. We cooperate fully with the Australian Communications and Media Authority (ACMA) and other relevant regulatory bodies.
We regularly review and update our responsible gambling policies to ensure they reflect the latest regulatory requirements and best practices in player protection.
Last updated: June 2026
